Refund policy

Returns and Exchanges Since all of our products are custom-made to order specifically for you, we do not accept returns or exchanges for sizing issues, buyer's remorse, or color choices. Please carefully review our sizing charts and product descriptions before placing an order.

Damages and Issues We stand behind the quality of our products! Please inspect your order upon reception. If your item arrives defective, damaged, or if you receive the wrong item, please contact us immediately at Support@threadomni.store within 30 days of product delivery so that we can evaluate the issue and make it right.

To resolve the issue quickly, please include:

• Your order number

• A clear photo showing the issue or defect

Once verified, we will gladly send a free replacement or issue a refund. You do not need to mail the defective item back to us.

Refunds We will notify you once we’ve received your photos and inspected your claim, and let you know if the refund or replacement was approved. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Support@threadomni.store.